A live chat is a real-time method of communication between a hosting company's support crew and its clients. It is a very efficient way to receive some information about the web hosting services or have some problem resolved since you're speaking with a live representative. The benefits of using a live chat service rather than calling or opening a ticket are the lower chance of mistakes at the time you exchange info such as usernames or domain names, the faster response time since the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you'll be able to do another thing while the agent investigates the issue involved. In addition, you are able to join a live chat room from any computer that is connected to the Internet, avoiding the telephone costs that you'll have to pay if you are calling to a different country.